Brian
Stewart
Twenty years running multi-site B2B service operations — security, facility services, and managed services. I take complex, underperforming operations and make them profitable, high-retention businesses through disciplined systems and teams that deliver.
Operations that scale
and hold
Own the P&L
Full financial responsibility across branch, regional, and national portfolios — budget, margin, rate strategy, and the operating decisions behind them.
Grow the base
Revenue growth that comes from service quality and client intimacy rather than discounting — including operating models adopted enterprise-wide.
Fix what's broken
Turnarounds in loss-generating operations: cost structure, staffing model, service delivery, and the culture underneath all three.
Build the team
Leading salaried management layers and field workforces in the thousands, with a bias toward developing people rather than replacing them.
Stand up new markets
New branches and new geographies from the ground up — site, staffing, client base, and the operating rhythm that keeps them running.
Systematize it
Lean Six Sigma discipline applied to real operations: measure what matters, remove the waste, and make the improvement stick.
Where I've done it
- Spearheaded Texas-market growth to ~$14M, personally opening the Austin and San Antonio branches end to end.
- Grew the Houston branch to ~$10–11M in year one against a $2M target — five times plan.
- Led large-scale, multi-state contract transitions across branches and stakeholder groups.
- Grew the portfolio 34.5% — from $165M to $220M — entirely through organic expansion.
- Created the Service Extension Program, adopted company-wide and generating ~$10M in new annual recurring revenue.
- Built a dedicated service department with named agents assigned to client portfolios.
- Directed a national network of 40,000+ subcontracted officers across the U.S. and Canada.
- Sustained 99% client retention across a $22M Class-A portfolio over three years in a high-churn industry.
- Delivered ~$1M in labor-cost savings by rebuilding hiring operations into a single-visit process, cutting non-billable overtime 1.5%.
- Led 26 salaried managers and up to 2,600 field personnel on a $55M branch P&L.
- Increased account profitability 3–7% year over year through rate strategy.
- Managed multi-account portfolios up to 12 accounts and teams of 27 across healthcare, higher education, government, and energy.
- Grew gross profit 5.7% YOY while reducing expenses 11.1%.
- Drove $7M+ in annual recurring revenue through same-account expansion.
The Service
Extension Program
At Protos, officer assignments were ending at client sites with no one asking the obvious question: does the client want to keep them? Once a client has the right officer in place, they rarely want to give that person up.
I built a proactive outreach model — reach the client before the assignment expires, understand what they need next, and extend the service. It started in my business unit. After I presented the results in executive review, the company adopted it nationwide.
It's the clearest example of how I operate: find the gap in the operating rhythm, build a repeatable process around it, prove it with numbers, and scale it.
-wide
Where the discipline
comes from
I started in the Police Explorer program as a teenager and rose to the rank of Captain — the program's highest. That was where I learned what a chain of command is for, why standards matter, and how a team performs when everyone knows their job.
It's also why the security industry has felt like home. Leading national off-duty law-enforcement operations at Protos put me alongside the profession I grew up admiring — running the operation that supports the people doing the work.
Twenty years later, the same principles run through how I lead: clear standards, real systems, and a culture where people are treated like the operation depends on them. Because it does.
- B.S., Business ManagementWestern Governors
- Lean Six Sigma Green BeltXerox
- Project Management CertificationUniv. of Houston
- Police Explorer — CaptainHighest rank
Let's talk
operations
Open to senior operations leadership roles in healthcare services, facilities management, commercial security, and managed services — Houston or remote.